Shipping policy

 

Returns

48. You can return any Product within 365 days of the date of your Order, provided that the Product:
(a) is new;
(b) is unused;
(c) has its packaging intact (if applicable);
(d) if already assembled, is in our absolute discretion, in re-saleable condition; and
(e) fulfills any other returns criteria that may from time to time be imposed by us, and such returns criteria can be found: here

49. If we are of the view that the returned Product does not fulfil the returns criteria, we may, at our discretion refuse the return of the Product or offer an exchange or gift card instead.
50. We will only process your refund after we have received and inspected the returned Product. All refunds will be made through your original payment method.
However, please note that we will reduce the amount of your refund to reflect any reduction in the value of the returned Product.

51. Service fees (if applicable) are not refundable, unless otherwise permitted by us.

52. You can either return a Product in-store, or you can request that our service providers collect the Product from your address.

53. You can contact us at 09797777817 if you need our service providers to collect the Product from your address. You will need to provide us with your Order number, the details of the Product to be returned, and the delivery receipt when you contact us. Collection fees are applicable, unless you are returning the Product to us as a result of a mistake committed by us, and we will advise you of such fees when we process your request. Upon receipt of the applicable collection fees, we will then arrange for our service providers to collect the Product from your address.

54. If you choose to return the Product in-store, you must provide hard copies of the invoice, receipt and the payment card with which you paid for the Product(s) if applicable.